Privacy Policy

Last Updated: October 11, 2026

1. Introduction

Welcome to Devya Books. We respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how Devya Books collects, uses, stores, and protects your information when you visit our website, browse our catalogue, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy.

Website:  https://devyabook.in

2. Information We Collect

We may collect the following types of information when you use our website.

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Information provided when contacting customer support

Order Information

  • Books and products ordered
  • Order history and order status
  • Payment status and transaction references
  • Delivery and shipping information

Technical Information

  • IP address
  • Browser type and device information
  • Website usage information
  • Cookies and similar technologies, where applicable

We collect only the information reasonably necessary to operate our website, process orders, provide customer support, and improve our services.

3. How We Use Your Information

We may use your information to:

  • Process and manage orders.
  • Arrange shipping and delivery.
  • Confirm payments and manage refunds.
  • Respond to enquiries and customer support requests.
  • Send order confirmations and important service updates.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraud, misuse, and unauthorised activities.
  • Comply with applicable legal and regulatory requirements.

We will use personal information for additional purposes only where permitted by applicable law and, where required, with your consent.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method, payment information may be collected and processed directly by the relevant provider. We do not intend to store complete payment card details or sensitive payment authentication credentials on our own systems.

Payment processing is subject to the applicable provider's terms, security practices, and privacy policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, and understand website usage.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Sharing of Information

We do not sell customers' personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment processing providers
  • Courier and delivery partners
  • Website hosting and technical service providers
  • Customer support and communication service providers
  • Analytics or security service providers, where applicable

We may also disclose information when required by law, a valid legal process, or a competent authority, or when reasonably necessary to protect our rights and prevent fraud.

Service providers are expected to handle personal information appropriately and in accordance with applicable requirements.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, accounting, dispute resolution, and legal compliance.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal retention obligations.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information held about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Raise questions or complaints about how your information is handled.

To exercise an applicable right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

Devya Books is not responsible for the privacy practices of third-party websites. We encourage customers to review the relevant privacy policies before sharing personal information with them.

11. Children's Privacy

Our website is not specifically designed to collect personal information directly from children without appropriate authorisation.

Where applicable law requires parental or guardian consent for the processing of a child's personal information, we will follow the relevant requirements.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be published on this page along with a revised “Last Updated” date.

We encourage customers to review this page periodically.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Devya Books

Email:       customer@devyabooks.com

Phone:     +91 8882725250

Website:  https://devyabook.in

We will make reasonable efforts to address your privacy-related queries in accordance with applicable law.

Devya Books — Your Privacy Matters to Us.